Information we may collect
When you call, we may collect practical details needed to respond to your enquiry, such as your name, phone number, address or postcode, property type, access details, fault details and any safety concerns you describe.
How information is used
Information is used to understand the electrical issue, provide safety-first advice, arrange callout details where applicable, confirm pricing before chargeable work starts and keep a record of the enquiry or work carried out.
Legal basis
We process enquiry information where it is necessary to respond to your request, discuss potential services, take steps before entering into an agreement, perform agreed work or meet legal and record-keeping obligations.
Sharing information
Information may be shared only where needed to handle your enquiry, carry out agreed work, meet legal obligations, manage business records or use trusted service providers. We do not sell personal information.
Cookies and analytics
This website is currently a simple static website. If analytics, advertising tags or non-essential cookies are added later, this policy should be updated and any required consent mechanism should be added.
Data retention and rights
Information is kept only for as long as reasonably necessary for enquiry handling, business records, legal obligations, accounting, insurance or dispute management. You may request access, correction or deletion of your personal information, subject to legal and business record requirements.
Contact
For privacy enquiries or urgent domestic electrical help, call +44 7341 816475.